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Audit trail
School AdminThe audit trail records every change made at your institution: what changed, who made it, when, and what the value was before. Use it when someone asks "who changed this?" or when a record looks wrong and you don't know why.
Before you start
- You need a role that can view the institution, such as School Admin. Teachers, students and parents can't see the audit trail.
Where to find it
Access & Security → Audit Trail (heading Audit trail).
Step by step
- From the sidebar choose Access & Security → Audit Trail. The newest changes are listed first.
- Narrow the list:
- Every action: pick one type of change, for example attendance marked, exam published or payment recorded. The list only offers actions that have happened at your institution.
- From date / To date: a date range.
- Request id…: paste an ID given to you by SOL support to see every change from that one request.
- Active filters show as chips above the table. Remove one at a time, or clear them all.
- Read each row (columns below).
What each row shows
| Column | What it shows |
|---|---|
| Action | What happened, and the kind of record it happened to |
| Who | The person who made the change. Changes made automatically by the system (for example scheduled sends or the nightly attendance run) are labelled differently |
| What changed | Up to four fields as old → new, then "and N more" |
| When | Date and time to the second, and the request ID |
What is recorded
Changes made through SolAssists, including:
- Structure, sessions, subjects, timetable and teaching assignment changes
- Students, parents, admissions and staff records, and access changes
- Attendance marks, policies and device setup
- Exams created, marks entered and results published
- Study material published, announcements sent (including by schedule)
- Fee payments, reversals and concession decisions
- Branding changes
On a student's record page you can also see the history of that one student.
What happens next
The trail is read-only. Entries can't be edited or deleted, and there is no export.
Who can do this
- School Admin (or any role that can view the institution): sees every entry for the institution.
- Teachers, students, parents: no access.
- SOL platform staff: the audit trail in the SolAssists Console shows only the platform's own changes (such as onboarding and client management), not a school's changes. To investigate a school's records, SOL staff need access within that institution.
Common problems
| Symptom | Why | Fix |
|---|---|---|
| Audit Trail missing from the sidebar | Your role can't view the institution | Ask a School Admin |
| "Nothing recorded yet" | No changes have been made yet | — |
| "Nothing matches those filters" | Filters too narrow | Widen the dates, or clear the action filter |
| Can't find a change you expect | It was made outside the app (for example by SOL directly) | Contact SOL support |